Refund Policy
Refund Policy
At Evolve+, we are committed to maintaining a fair and transparent refund process for all learners using our paid digital services.
When you are eligible for a full refund
A full refund may be issued in the following situations:
- Duplicate payment: You were charged more than once for the same test, course, material, or service.
- Access not provided: Payment was successful, but we were unable to provide access to the purchased product or service within 3 working days.
- Incorrect or unmatched payment: You paid an incorrect amount and we are unable to reasonably match or adjust the payment against an available product or service.
- Technical payment failure: Payment was debited from your account, but the transaction was not successfully recorded on our platform and access could not be provided.
When refunds are not available
Because Evolve+ provides digital educational content and online assessments, purchases are generally treated as final once the content has been accessed.
Refunds will ordinarily not be provided when:
- A paid test or mock examination has been attempted, whether fully or partially.
- Paid notes, study material, question banks, videos, or other digital resources have been opened, viewed, accessed, or downloaded.
- The learner changes their mind after obtaining access to the purchased content.
- The learner fails to use the purchased service within its validity period, unless otherwise specifically stated.
This restriction is necessary because digital content, once accessed, cannot practically be returned.
How to request a refund
Refund requests must be submitted within 7 days from the date of payment.
Please email info@evolveplus.in and include:
- Your registered name and email address
- The product, test, or service purchased
- Date and amount of payment
- UPI Transaction Reference Number / UTR or other payment reference
- A brief description of the issue
We may request additional information where necessary to verify the transaction.
Refund processing
Once a refund request is verified and approved, the refund will ordinarily be processed to the original payment method/account within 7 working days.
The actual time taken for the amount to reflect in your account may vary depending on the bank, UPI provider, payment gateway, or other financial institution involved.
Liability and limitation of responsibility
Evolve+ will take reasonable steps to provide purchased digital products and services in accordance with their descriptions. However, to the maximum extent permitted by applicable law, Evolve+ will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of, or inability to use, our website, platform, content, tests, or services.
To the maximum extent permitted by applicable law, Evolve+’s total aggregate liability arising out of or relating to any purchased product or service will not exceed the amount actually paid by the learner for that specific product or service. This limitation will not apply to liability that cannot lawfully be excluded or limited.
Evolve+ does not guarantee uninterrupted, error-free, or continuously available access. Temporary unavailability may occur due to maintenance, technical issues, internet or telecommunications failures, payment-gateway disruptions, or circumstances beyond our reasonable control.
Nothing in this policy excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or any rights and remedies that cannot be waived under applicable law.
Exceptional circumstances
Evolve+ may consider genuine exceptional cases on an individual basis. Approval of a refund in one exceptional case does not create an entitlement to a refund in other similar cases.
Last updated: 6 October 2026
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